Event Shop Manager (Retail)

Historic Hudson Valley (HHV) is a Westchester-based cultural non-profit that welcomes visitors to five National Historic Landmarks and presents public tours, school programs, and seasonal festivals for audiences that include suburban families seeking weekend leisure activities; K-12 teachers meeting curricular objectives and their students; and a diverse array of heritage tourists. HHV has a national reputation for groundbreaking on-site interpretation and award-winning digital content, particularly in the content areas of Northern slavery, regional women's history, and storytelling. HHV's Retail Department seeks a Event Shop Manager on Duty. The MOD contributes to the success of Historic Hudson Valley's The Great Jack O'Lantern Blaze event by ensuring the visitors have positive experiences. This role supports retail management in achieving sales and operational goals. The Event Shop Manager on Duty reports to the Associate Director of Retail Operations. Additionally, the position requires: Principal Duties: Performed under the direction and guidance of the Associate Director of Retail Operations. Perform all tasks of a Sales Associate. Ensures shop employees are delivering positive service and selling behaviors. Resolves customer problems or complaints by determining optimal solutions in a timely manner. Communicates the sales directives for the day and the daily agenda, which are set by the Associate Director of Retail Operations. Ensures all HHV policies and procedures are maintained and consistently followed. Monitors appropriate merchandise stock levels, merchandise presentations, and that the selling floor is stocked according to visual standards. Ensures timekeeping practices are in place and administered according to HHV policy. Assign breaks in accordance with policy. Handle any emergencies that may arise. Contact site MOD; if not available, follow the emergency procedures outlined in Shop Manual. Demonstrate exceptional verbal and written communication skills with employees, visitors, and other HHV departments. Follow all cash and revenue procedures, including opening and closing, deposit, and having appropriate change. Set a positive, enthusiastic, and professional example for staff and visitors. Provide department management with an end-of-night recap. Additional responsibilities as assigned by the Associate Director of Retail Operations. Knowledge, Skills, Abilities: Project a cheerful and engaging attitude with employees and visitors. Communicate verbally and work cooperatively with employees and visitors. Ability to remain in a stationary position for up to 4 hours at a time. Move about the workplace coaching and directing employees, selling to customers, retrieving merchandise from storage or sales floor. Be able to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve, and replenish merchandise. Confidently operate a computer, touchpad POS system, keyboards, and merchandise scanners. Work Conditions: Outdoor retail shop conditions. Some lifting, climbing, cleaning; moving of inventory and restocking shelves. Extended periods of standing. Weekend, holiday, and evening availability. This is a part-time seasonal position, evening and weekend hours at special events are required. To be considered for this position, upload resume. You may 'click apply' or, visit our employment page at to create a profile and upload your documents. On the employment page click on 'create profile and apply'. Historic Hudson Valley values diversity and is committed to a workforce inclusive across race, gender, age, ability, religion, and identity. Diversity is an integral part of our history and culture; honoring all voices of the past and present is central to our mission and our impact.

Created: 2024-10-19