Mobility Outreach Manager

Summary: The mobility outreach manager serves the general public through conceptualization, planning, developing and operating programs that respond to and influence the demands of the market. These actions and supportive strategies are performed directly or in collaboration with others to provide a full range of travel options that are more effective in meeting needs of riders. This position is responsible to improve business and community support for the transportation organization. It requires the development and distribution of information that explains how to utilize the available resources in meeting the diverse travel needs of the market it serves. Essential Duties and Responsibilities: Responsible for the day-to-day coordination of human service and public transportation program Answers telephone and takes service requests as needed. Assesses client needs and identifies travel options. Determine unmet transportation needs of a community. Analyzes routes and offers suggestions which may be more cost effective and efficient for clients and partners. Develops inventory of all transportation services and options in a service area. Keeps records and data regarding ridership, services, etc. and analyzes and reports this data. Promotes mobility management and transportation services both internally (transportation agency) and externally (business, employers, community groups, planners, and political entities). Advocate for riders. Supervise staff. Other duties as assigned by supervisor. Education, Experience, Licensing, and Other Position Requirements: Bilingual in both English and Spanish. (preferred) Excellent listening skills and patience when working with clients and team members. Ability to keep and maintain accurate records and reports. General knowledge of geographic region. Enthusiastic interest in serving the public with an emphasis on diverse populations, elderly persons, and individuals with disabilities. Ability to multitask and problem solve. Minimum of High school diploma or General Education Diploma (GED) Minimum of 2 years experience in human services, communication, or case management. Proficient computer skills. Outstanding organizational and people skills. At least 18 years of age with 2 years driving experience. Pass State/Federal background check. Negative results on pre-employment and random drug tests Maintain a valid drivers license with no more than 4 points. Must maintain State and Agency required mandated training. Employee must be able to receive, understand, and communicate verbal and written instruction and communicate in the English and Spanish language.

Created: 2024-11-02