Technical Support Representative Senior

Job Description Job Posting Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the role: As a Technical Support Representative your skills will be on the front lines every day. While working directly with customers, you'll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of Worldpay and beyond. What you'll own: Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software. Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts. Maintaining passwords, data integrity, and file system security. Communicating highly technical information in layman terms to non-technical users. Recommending hardware and software solutions. What you bring: Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013. Expertise with anti-virus and backups. We prefer experience supporting Windows 2003/2008/2008R2 and a background troubleshooting MS Exchange and supporting Citrix. A bachelor's in CIS, Business, or related field, or three years of equivalent experience. Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $26.70 - $43.51 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through rec

Created: 2024-11-02