At Your Service Representative
THE PARK BANK - Madison, WI
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JOB REQUIREMENTS: Description Who is Park Bank? At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. That there's no one way to what's next. And our story of achievement starts with each member of our team. No matter our job openings, we are always searching for great people to join our team. And while a culture-fit is nice, a culture-add is even better. If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. In addition, if you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you get to next in your own career development. General Summary The At Your Service Representative will use their knowledge of Park Bank products, services and policies to assist clients and associates with inquiries, requests and complaints. They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer solutions and keep client experience & satisfaction at the core of every decision and behavior. This position will also be responsible for guiding users through the features & functionalities of the bank's electronic banking and card products, including performing technical troubleshooting of these products. The At Your Service Representative will also perform a wide variety of maintenance within the core system on client accounts. These include updating clients' personal information and making adjustments to products & services based on client request. They will also review and audit multiple reports of system changes in accordance with the Bank's internal controls. In addition, the At Your Service Representatives will coordinate and oversee all aspects of interactive teller machine operations within the branch network. The At Your Service representative will be responsible for ensuring all transactions performed in an accurate, efficient, and courteous manner. Helping customers, while enhancing the customer's interactive banking experience via video technology. Must be comfortable, professional, and friendly on- camera, as this is a position is based on video interaction with clients. Review transactions for accuracy and assist in the resolution of any errors and/or variations. Answer client questions regarding Park Bank products and services and as needed; perform basic account maintenance requests and/or open new deposit accounts. Essential Functions and Duties Responding to client inquiries to learn about and address their needs, complaints or other issues in a timely and accurate way, via phone,... For full info follow application link. Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status and protected veteran status. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/660DBA8D1B434844
Created: 2024-09-20