Onboarding Specialist

Deliver a high standard of customer training via telephone, video conferencing, face-to-face communication, and any other avenues when necessary- Spearhead an account's schedule for the onboarding cycle and meet deadlines- Qualify customer requirements in a courteous and effective manner, preparing customers for technical implementation and identifying the appropriate setup requirements- Assume ownership of customer problems and proactively seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both SQUIRE and the customer- Provide clarity for leadership by identifying timelines, action items, - specific needs, and opportunities to improve the onboarding experience during the life cycle of an account, through project steps and delivery- Manage all accounts through our CRM, the SQUIRE system, and any other programs needed to complete tasks- Clearly communicate SQUIRE's support procedures to customers in order to ensure ongoing satisfaction with our Customer Success TeamThe duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs. Minimum Salary: 66500 Maximum Salary: 66500 Salary Unit: Yearly

Created: 2024-10-19