Customer service manager

A company in Farmingdale, NY is looking for a Customer Service Manager to join their team They will be responsible for overseeing all customer service operations, including managing daily live chat, handling email inquiries, and ensuring high customer satisfaction. This is a full time, permanent position, with a starting salary of $70K. Please send your resume to to schedule an interview salary: $70,000 - $80,000 per year shift: First work hours: 8 AM - 5 PM education: No Degree Required Responsibilities Manage and oversee the daily operations of the customer service team, including live chat and email inquiries. Develop and implement effective customer service policies and procedures to ensure consistent, high-quality service. Respond to escalated customer inquiries and resolve issues promptly and efficiently. Monitor and report on customer service performance metrics, including response times, resolution rates, and customer satisfaction. Analyze data to identify trends, areas for improvement, and opportunities to enhance the customer experience. Provide regular performance reports to senior management, highlighting key insights and actionable recommendations. Continuously evaluate and improve customer service processes to increase efficiency and effectiveness. Develop and implement new strategies to enhance the customer experience and reduce response times. Collaborate with other departments to ensure seamless and consistent customer support. Skills Follow-up Active Listening Telephone Etiquette Customer Service Basic Software Skills Typing Skills Customer Relations CUSTOMER ORDERS/SALES Qualifications Years of experience: 5 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Created: 2024-10-19