Customer Account Representative

Nissha Medical Technologies is seeking a Customer Account Representative in Norwalk, OH This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files. Coordinates general office organization and reception type duties for the Account Management Department. Job Duties Follow all employee guidelines and Quality Systems Regulations (QSR's) as defined by Nissha Medical Technologies' practices, policies and Standard Operating Procedures (SOP's) to ensure that customer requirements and FDA (or equivalent) regulations are met. Demonstrates knowledge and acts in accordance of NMT's Employee Guidelines and applicable quality standards as outlined in NMT's Quality Manual. Provides support to create and monitor Account Management Documentation and files. Monitors performance of and prepares summary reports for Account Management Assists in the creation and update of systems, forms, documents and general operating procedures (SOP's). Schedules appointments, maintains calendars, and schedules travel for various staff. Takes calls and messages for Account Management during their absence. Composes and types routine correspondences and meeting summaries. Supports Account Management with MOR's, QBR's and annual Business Reviews. Processes orders to support Account Management as needed. Processes all Dominican orders. Operates general office equipment (i.e. computer, duplicating machines, calculating machines etc.). Assists with Reception duties. Coordinates and prepares for customer visits and others as assigned. Provides administrative assistance to management Abides by all safety and security rules set forth by the company and regulatory agencies Others as assigned Requirements Basic understanding of administrative functions. Knowledge of all related computer applications including Microsoft Word, Excel, Access, PowerPoint and Outlook. High School Diploma or General Education Degree (GED). Associates Degree in Business Administration preferred, but not required. Knowledge, Skills and Abilities Computer Skills High Proficiency in MS Word, Excel, Access, PowerPoint and Outlook Create and edit forms, letters and complicated documents. Create and edit spreadsheets utilizing a variety of functions. Maintain and edit databases Create and edit presentations using MS PowerPoint, statistical software package Send email, schedule appointments, and complete other tasks associated with MS Outlook. Physical Requirements Frequently remain in a stationary position for long periods of time. Regularly use hands and fingers to make small movements and handle small parts/tools. Frequently reach with hands and arms. Frequently make repetitive movements Occasionally move between buildings and offices (campus environment) Some overtime may be required depending on project timeline. Why choose Nissha to build your career? At Nissha, you can be assured that you will be part of a dynamic, diverse team that is committed to bringing the best versions of ourselves each and every day. We recently received the 'General Excellence' manufacturing award from Buffalo Business First, which highlights our dedication to quality, innovation, and sustainability. This recognition celebrates the hard work of our team in producing high-quality medical devices that meet industry standards and enhance patient care. If you are looking for meaningful work that motivates and inspires, you've come to the right place What we offer that you'll love... Company Culture: At Nissha, we pride ourselves on cultivating an atmosphere of teamwork where all associates feel heard and valued. We may not all think the same, and we wouldn't have it any other way. Diversity & Inclusion: We are committ

Created: 2024-10-19