Director of Corporate Quality
Edmund Optics, Inc. - Barrington, NJ
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Director of Corporate QualityJob LocationsUS-NJ-BarringtonTypeFull TimeOverviewResponsible for managing the development, implementation and maintenance of quality assurance systems and activities. Responsible for the forward progression of corporate quality assurance activities and setting the standard for development of the QA direct and dotted-line staff in EO's North America manufacturing facilities. Responsible for mentoring quality departments globally and establishing standardized best practices globally in order to promote best business practices. Responsible for presenting to customers and external auditors, as well as championing TQM to the internal employees. Responsible for standardizing Edmund Optics processes that can affect product quality and customer experience where applicable and provide strategic initiatives and projects within quality functions, both product-driven and process driven. Ensures all relevant quality and regulatory requirements are met for products and processes, and ensures compliance with Federal and International Regulatory requirements. Acts as the face of quality assurance for our company in all customer and ISO/AS audits. Responsible for championing and developing a culture of total quality management (TQM).ResponsibilitiesManagementDevelop a vision and organization structure that will underpin EO quality efforts for the next decadeIdentify and mitigate future quality and regulatory risks to Edmund Optics Develop budget and operate the department within budgetProposing global headcount and cap-ex needs in line with corporate objectivesEvaluate staff skills and capabilities / hire and fire as needed within corporate performance guidelinesAnalyze and determine optimal KPI for the company as it relates to Cost of Quality and TQMTrack and report KPIs on a regular basis, making suggestions for strategic improvementEnsure EO quality plans and budgets meet the needs of the company as it grows in complexityDevelop and mentor the professional development of quality managers and supervisors in adherence with company cultureSubmit cap-ex requests in line with corporate metrology strategy to maintain and expand capabilitiesReduce redundant intercompany QA efforts where appliable Quality AssuranceEnsure that all products and processes at Edmund Optics meet customer, corporate, quality and regulatory requirementsEnsure that new production process incorporates quality requirements Create and execute EO divisional quality strategy within goals set forth by the organization, including:Periodic internal auditing of global facilities to ensure compliance with standard proceduresChampion for global quality products and processesCreating and owning new initiatives to improve Edmund Optics' total quality managementLeading and developing a culture of total quality managementPlanning, developing, and directing quality assurance policies and programs Evaluation of the need and effectiveness of quality assurance managements systems such as ISO 9001, AS9100, and others based on current business/customer needsManage U.S. Customer audits and involve required departments in said audits, including:Ensuring the customer's quality concerns are championedCoordinating corrective/preventive actions resulting from auditsEnsuring that customer and EO inspection and metrology processes are alignedProviding new and clever ideas to solve customer needsLiaising with manufacturing facilities or third-party suppliers as neededOwn the customer facing CAR and escalation process for improved customer experience:Creating and maintaining the escalation system and escalation processesAuditing the escalation process with authority on material dispositionEnsuring the creation and smooth management of local escalation teams and a cross-functional escalation teamReporting on the results of the escalation team and escalation process to global leadershipMentoring the leaders of local escalation teams and the cross-functional escalation teamOversee all software packages, platforms, and training needs used for managing quality initiatives, including Minitab, TRACtion, SAP tools, or internally or externally developed web tools.Develop global quality leadership council, which includes:regular meetingsChampion the ideas flowing from quality council up to global leadershipLiaising with global quality groups for development of copy exact quality processes & procedures Act as a crisis management leader when a crisis arises around major quality issues, including recalls or major supplier or factory quality failuresOversee, in a matrix management structure with the local manufacturing leadership, the quality teams at the various Edmund Optics factoriesStay abreast of the newest developments within quality management, including best practices and new tools for quality analytics and diagnosticsMetrologyAssure that newly introduced parts and product have a sufficient test plan for incoming inspection.Ensure released prints are properly marked to allow FAI and inspection referenceCollaborate on testing and metrology with R&DWorking with R&D to understand the handoff of the metrology of new productionWorking with global quality management on inspection requirementsSubmitting global cap-ex requests in line with corporate metrology strategyEnsuring the proper installation and calibration of metrology equipment in the various facilitiesWork with the business lines and R&D to identify future metrology needs based on growth strategiesOther FunctionsWork with the Continuous Improvement team to help with continuous improvement projects, including:Kaizen events in the factory environmentWorkplace 6S and digital 6S initiatives or committeesLocal and global workplace safety initiatives or committeesChampion proper use of ECR / ECN process to ensure proper revision and customer flowdown Present the quality and continuous improvement strategies to global leadership, core management, or the board of directors, as needed.Streamlining of functional needs for efficiency gainsAct as a liaison for various government agencies as requestedComply with federal, state, regional, and company policies, procedures, and regulationsPerform other duties as assigned by management QualificationsTo successfully, the requirements listed below are a representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential. Required Skills & Abilities:ISO9001 / AS9100 Training CertificationsOptics and optical industry knowledgeOptical manufacturing knowledgeEffective leadership skillsStrong communications & presentation skillsWell-organized and detail-orientedAbility to critically evaluate and troubleshoot complex problemsDemonstrated experience leading a quality assurance or quality control functionStrong knowledge of Six Sigma, Lean Principles and other quality toolsCollaborative team-based management styleComfortable in a matrix-managed organizationStrong customer focusIn-depth analytics knowledgeExcellent phone and interpersonal skills.Multi-level management experience with exempt employeesExperience and sensitivity to American, European and Asian cultures in a global environmentAdvanced knowledge of Microsoft Office, Excel, and AccessEO product knowledge and awareness a plus Education/Experience:Minimum of a Bachelor's of Science degree in optics, engineering or technical discipline10+ years of experience as a quality professional with management experienceBlack Belt certified, with a Master Black Belt certification a plusSQE or SQA certification with ASQ a plusGlobal experience, especially with Japan and southeast Asia a plusPhysical Requirements:Ability to operate office equipment such as a copier; ability to sit or stand for long periods of time; work in office setting. Ability to travel 10-20% of the time (domestic and international). Other Requirements:U.S. citizenship or permanent residence required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.
Created: 2024-09-20