Operations Manager

Reference #: 545552 Summary: Accountable for leading, directing and managinginbound and/or outbound site operationsto ensureconsistent high levelservice quality and customer satisfaction,profitable, cost efficientoperations, and compliance with company policies and procedures, ISOstandards andSarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values. Typical Responsibilities: Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer. Plan and monitor daily staffing schedules,and adjust accordinglyto ensureadequate staffinglevelsthat supportoperational demands and business objectives. Manage revenue and expenses to budget constraints. Ensure directives, rules and procedures are communicated to alloperations' staff. Ensure safety methods, practicesand programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizingappropriate equipment and tools. Maintain a clean, professional and safe working environmentby inspecting and scheduling maintenance, andensuring that all office and warehouse equipment isproperly accounted for and in safe working condition. Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients. Manage and overseeadministrativefunctions to ensureall paperwork is processed efficiently and in a timely manner and meets all compliance requirements. Train and certify new employees on all performance standards. Personally coach,train and mentor direct reports and provide career development opportunities through trainingand quality management activities. Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures. Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations. Requirements: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers. PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.) Demonstrated leadership skills in influencing departments and implementing and managing change. Demonstrated ability to plan, organize and manage multiple projects and set priorities. Demonstrated understanding of project management methodologies and management of multiple projects. Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods required. Collaborative decision-making skills. Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Ability to explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders. Ability to maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization. Uses appropriate methods and f exible interpersonal style to help build cohesive team to facilitate the completion of team goals. Skilled in delegation of authority to effectively meet organizational and strategic goals Leads by example, putting customers first. Develops and sustains positive business relationships. Must be able to read, write, and communicate fluently in English. Minimum: High School Diploma or GED. Minimum five years related operational leadership experience. Minimumthree years supervisory or managerial experience. In depth knowledge of all products, services and operations. Valid state issued Driver's License. Forklift Driver Certification. Other professional certifications may be required. Preferred: Bachelor's Degree in Transportation, Logistics, Supply Chain Management preferred or an equivalent combination of education and work experience. Three years of industry experience. Travel: Travel is required at least 10% of the time and is approximately 100% within the U.S. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: . We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate.False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Created: 2024-10-19