Customer Service Representative

Primary Responsibility :Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaintsWhat You'll Do :Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. Maintain updated reports to ensure all loads are empty and closed.Reports customer feedback to management. Assures proper invoicing of accounts by verifying computer-generated invoices. Schedule loads as required.Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. Resolve refused product, over, short and damaged (OS&D) orders.Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitorsFollow attendance policy, show up for work on time and ready to work assigned shift. Perform other duties as required and assigned.What Experience and Education You Need :High school diploma or general education degree (GED).0-2 years of related work experience.What Could Set You Apart :Ability to work in a fast paced environment, handle multiple tasks at the same time.Experience working with challenging customers, Strong problem solving skillsExcellent communication skills, be Flexibility and initiative.Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.Knowledge of Microsoft Office Suite, Warehouse Management Systems, Desktop computers, Accurate typing and data entry skillsPhysical Requirements :Requires the ability to sit for long periods of time, with frequent interruptionsRequires several hours per day of sitting, getting up and down from chairs, and reaching, or bendingRequires manual dexterity with normal hand and finger movements for typical office workTalking, hearing, and seeing are important elements of completing assigned tasksMay require travel by automobile and airplane up for businessMay require a visit facility operations in temperatures at or below freezingMay carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 poundsRequires the use of various electronic toolsRequires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremesRequires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive managementWork Environment :The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What We Offer :Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Created: 2024-10-19