Customer Sevice Specialist II 2036258

ob#: 2036258 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to Jordan at [email protected] if interested and qualified.Please note that only qualified candidates will be contacted.Position:Customer Service Representative IILocation:Menands, NY.On-site several times a monthEstimated Duration: The client approximates that this project may last up to 3 months. However, there is no guarantee of employment for any length of time. This is a contract to hire positionPay Rate Range:$18/hr. (paid weekly)Project Description: As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with theirMedicaidclaims.Day to Day Responsibilities/typical day look like:Takes and processes transactions by telephone, internet and correspondence from customers and representativesEnters and maintains database records of customer profiles and prepares and maintains status reportsActs as liaison for customersMaintains knowledge of company products and customer service processesSelling Points for Candidates:Opportunity for career growth and development.Contract to hire Requirements:Education: High School Diploma or GEDRequired Experience: 2+ years of customer service experienceRequired Technical Skills:Strong Microsoft Office skills (Word, Excel, PowerPoint)Required Skills and Abilities:Strong telephone and verbal communication skillsCustomer focus and adaptability to different personality typesAbility to multi-task and manage time effectivelyEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Created: 2024-10-19