Sr. Human Resources Business Partner - Technology & ...
KeyBank NA - Cleveland, OH
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Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Job Summary The Senior HR Business Partner (HRBP) plays a critical role in supporting KeyBank's Technology & Operations Services team. The Sr HRBP should be a strategic thinker and trusted advisor who can leverage data and analytics to drive HR initiatives and support business goals. The ideal candidate will act as a consultant to the business, providing expert HR guidance and solutions that align with the overall business strategy. The Sr HRBP will support a portfolio with over 2000 employees and approximately 200 managers within KTOS, specifically the Intelligent Automation/Contact Center & Investment Operations teams, as well as Loan Services, Payments & Operations teams. Responsibilities The Sr HRBP role is an integral member of the leadership teams for the portfolios they support, to translate business priorities into people strategies that drive organizational effectiveness and performance. This role is an active leader that partners across the various HR domains, including, but not limited to: Recruiting and Onboarding: partner with business leaders, Finance teammates and recruiters to develop the overall workforce plan. Training and Development: Leverage existing and proven approaches to drive individual and team performance through continuing education and readiness for upcoming change (e.g., Future Ready). Talent Management: lead talent and leadership development activities (e.g. leader succession planning, individual development planning, executive coaching, etc.) within the enterprise talent management framework. Performance Management: partner with LOB senior leaders to optimize annual performance management cycle by ensuring managers and employees work together to plan, establish, document, monitor and routinely review individual work objectives and overall contributions, in alignment with the organization's goals and desired business outcomes. Employee Engagement: Facilitate a culture of empowerment and achievement and recognize results. Compensation & Benefits: Partner with business leaders, Finance and Compensation teammates to develop sound compensation strategies that attract, reward and retain talent. Employee Relations: Partner with business leaders, employee relations consultants, and corporate security to manage complex cases and those that pose high risks for the organization. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. What Education, Experience and Skills you bring: Bachelor's degree in Human Resources, Business Administration, or a related field Minimum 8 years' experience in an HRBP role, other Senior level HR position, or leadership role from the LOB Experience supporting technology or operations teams is highly desirable Professional HR certification (e.g., SHRM-SCP, SPHR) is a plus Influence: Demonstrates the ability to influence and impact even when holding a position contrary to the majority through collaborative assessments that persuasively influence decision makers; may coach and advise on techniques to build rapport and commitment Analytical Thinking: Identifies any possible causes for a problem based on prior experience and current research; seeks discrepancies and inconsistencies in available information and explains variances Business Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business finance Consultative Approach:Proven experience acting as a strat
Created: 2024-09-20