Surgical Coordinator - Ophthalmology
MD EyeCare Services Corporate - Rancho Mirage, CA
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Milauskas Eye Institute is searching for an enthusiastic, patient focused, full time Surgical Coordinator for our Rancho Mirage office. Great work hours, no late evenings, no weekends, no major holidays, a robust benefits packageanda team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.Our preferred candidates will bring at least two years of surgical coordinator experience with background and previous experience in sales or marketing.This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Dr. Albert T. Milauskas founded the Milauskas Eye Institute to provide the highest quality eye care to patients. Since its founding, theMilauskasEye Institute has continued to grow and flourish as the premiere eye care practice in the Coachella Valley.With a roster of outstanding doctors and staff, the commitment to quality eye care continues today. We are a nationally recognized leader with an excellent clinical support team and dynamic leadership. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.All of us at Milauskas Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at milauskas-eye.comThe Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.Establish rapport with patients through initial introductionExplain treatment procedures and review applicable options including doctor recommendations for optimal visual outcomeArrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals, and medical clearancesVerify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles, and out-of-pocket feesSets surgery date and schedules all pre- and post-operative appointments related to the surgeryAnswer inbound and outbound phone calls with appropriate telephone etiquetteReviews all pre-surgery processes including physician instructionsPrepares all patient surgery kits and conducts inventory of products and checks expiration dates on a routine, scheduled basisConduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctorMust be willing to travel between locations to support clinic operations (only applicable for multi-location practices)Must be willing to work early mornings, late evenings, and weekends as required to support business needsExecute duties of position in a professional and courteous mannerHandle sensitive information in a confidential mannerPerform other tasks and duties as assignedHigh school diploma or equivalent is requiredOne or more years’ experience working in medical practice is preferredTwo or more years' experience working in an inside sales or marketing position is preferredMust be compassionate and can establish confidence and trust with patientsMust have the ability to remain calm and professional under pressure or stressHighly energetic with a positive attitudeStrong attention to detailPossess strong written and verbal communication skillsCreate and maintain positive interpersonal relationships Ability to perform as part of a team as well as work independentlyKnowledge of medical insurance eligibility and authorization preferredBasic computer knowledge requiredExperience with NextGen, Microsoft, Clearwave, preferredIn Turn We Will Provide:Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disabilityCompany paid life insurancePaid holidays and generous paid time offPaid parking where applicableTeam oriented working environment where you are heard and respectedClear career ladder opportunitiesOffered pay range $20.00/Hr-$25.00/Hr. dependent upon experience#ESP2
Created: 2024-09-20