Entry Level Project Assistant

Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the key to success is our diverse and talented team of employees.As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Reliable Fire Protection based out of Wall Township, New Jersey. This partnership not only allows us to expand our footprint and find top talent in the NJ area, it also allows us to work with industry leaders who strive for same level of excellence as we do.Our continued growth and success has created the need for an Entry Level Project Assistant on our Operations team in ourWall Township, NJ Office. Our Project Assistants are our front line problem solvers and in many cases, the voice of reason. They enjoy the fast pace environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth. Project Assistants have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual’s motivation to progress.What you'll be doing:Manage the service delivery schedule for a defined geographic region with up to 10 techniciansMaximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiencyDevelop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service scheduleIdentify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experienceUse and promote excellent customer service soft skillsWhat you'll need to do it:College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferredInterest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skillsExceptional interpersonal and persuasion skillsProfessional, customer-focused approach to completing assignments and representing EncoreKnowledge of New Jersey geography is a definite plus but not requiredBenefits:As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in rolePurpose and results driven work environment (work smarter not harder)We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!Speaking of attire, we offer all employees Encore gear when they join the teamFreedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve andchangeas neededAccess to leading edge web-based productivity toolsParticipation in Fidelity 401(K) that includes employer matchMedical, Dental, and Vision benefits through Blue CrossCompany-paid life insurance policy of $50,000Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify EmployerAs an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status

Created: 2024-10-19