Clinical Administrative Assistant
Headlands Research - Plymouth, MA
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At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 18 sites across the US and Canada, with plans for further expansion.The RoleThe Clinical Administrative Assistant is responsible for interacting with both clinic and study patients in a healthcare setting and managing administrative tasks for the clinical team. Duties include greeting patients and family via phone and in person, explaining intake forms to new patients, scheduling clinic appointments and study visits.Interacts in a professional manner at all timesGreets and checks in clinic and study patients Answers telephones, takes detailed and accurate messages, and ensures messages are directed appropriatelyNotifies clinic team of patient arrivalsProvide intake paperwork (demographics, medical history list, medication list, surgeries)Enter new patient registration forms into medical chartChart preparation Monitor voice mail box and ensure messages are directed appropriatelyMonitor faxes and ensure they are directed appropriately Conduct appointment confirmation callsFacilitate the ordering of prescription refillsCompletes the medical billing for the clinicObtain prior authorizations as neededFull knowledge of front desk check out for back upFacilitate EEG scheduling with EEG Tech and patientResponsible for all functions of accounts receivableOther tasks as assigned High school diploma or equivalent education requiredA minimum of 2 years’ experience working in a clinical environment with direct patient interactionExceptional customer service skills Positive and professional attitudeWorking knowledge of medical terminologySkilled in operating phones, personal computers, software and other basic IT systemsAbility to communicate with employees, patients and other individuals in a professional and courteous mannerDemonstrates high level of attention to ensure accuracy of reports and dataOutstanding verbal and written communication skillsProficient in Microsoft Office Suite products including Excel, Word and OutlookCapable of working independently with minimal supervision and also as part of a teamClinical trials knowledge is a plusExperience with CRIO (Clinical Trial Management System) is a plus
Created: 2024-09-20