Part Time Customer Service Representative
PackSmart, Inc. - West Chicago, IL
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Part Time Customer Service Representative The Position: PackSmart is a growing packaging equipment and supply company seeking a dedicated Customer Service Representative to bolster our dynamic sales team. The ideal candidate should possess a minimum of 1 year of customer service experience in a B2B environment. Starting compensation ranges from $19 to $25 per hour, commensurate with experience. This would be a part time, 24 hour/week position. This primarily remote position applies to anyone in Illinois or Wisconsin who would have a commute greater than 1 hour to our office in West Chicago, IL.The Company: PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we've been, where we are, and where we are going.Core Values:Willing to Learn & AdaptPositive & EngagingFinds a Better WayCollaborativeDo What's RightWe are seeking candidates who embody these core values daily, challenging the status quo and proposing more efficient ways to excel in their roles.Overview of the Role:As a Customer Service Representative, you will play a pivotal role in supporting our sales team by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.Requirements:Ability to multitask and prioritize effectivelyExcellent verbal and written communication skillsProficiency in Microsoft Products (Word, Excel, Outlook)1+ years of experience in B2B customer serviceKnowledge of CRM-related applications (experience with Zoho is a plus)Knowledge of Microsoft Dynamics NAV is advantageousExceptional attention to detail and relationship-building skillsResponsibilities:Process orders and follow up with customers on expected deliveriesTrack shipments and provide timely updates to customersAnswer phones and address customer inquiries professionallyConfirm current pricing and assist with product sourcing when neededSet up and train new customers on E-commerceCollaborate with the Sales Team on various projectsBenefits:Our employees are critical to our overall success. We are dedicated to investing in their future by providing:Excellent career growth opportunitiesFlexible in-office and telecommuting schedules (Hybrid model includes working in the office a minimum of 2 days/week)97% remote option available for commutes longer than 1 hour with travel to our West Chicago location two to four times per yearBusiness casual work environmentHealth, dental, and vision insurance plansLife insuranceEmployee Assistance Program (EAP)Paid personal, and sick daysEducational opportunities (4,000+ training courses)Work-life integrationCore value recognition programIPOD - interdepartmental communication, team building, and employee eventsTo Apply:Respond to this opportunity at
Created: 2024-09-20