Consumer Operations Execution Manager

DescriptionIn this role, you'll experience new things, create new opportunities, think beyond your role, and make an impact. As the Consumer Operations Execution Manager, you will be responsible for the management of projects for the business unit (e.g., strategic change management, implementation new products, systems/technology, process reengineering, establishment of control procedures) and/or managing the day-to-day running of the infrastructure. You are required to possess business acumen of collections and recovery processes and will be responsible for driving business vision to enhance flexibility and organizational safety and soundness. You will report to the Consumer Operations Execution Senior Manager and will assist in driving our strategic vision and developing meaningful working relationships across organizations. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionallyPrimary responsibilities includeDay to day management of Prod support colleagues, testers and other duties as needed.Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level.Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored.Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of vestigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives.Assist with managing operational and administrative support for the business in the region to include business strategy; financial management; improvement activity; program governance, measurement systems & reporting; risk and compliance support, people support and development; project resourcing, and internal program consulting services.Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.Qualifications, Education, Certifications and/or Other Professional Credentials5-10 years' experience in a technical support role preferred, preferably in back office operationsAbility to motivate and lead a team of high performing colleaguesExperience with ticketing systemsStrong analytical and decision-making abilities.Ability to adapt to changing technologies and learn new systems quickly.Availability to work flexible hours, including evenings and weekends if needed.Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization.Bachelor's Degree in computer science, information technology, or a related field is preferred or equivalent work experienceHours & Work ScheduleHours per Week: 40Work Schedule: 8:30AM - 5:00PM M-F and on call as neededSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Disability Equality Index Best Places to Work for People with Disabilities Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Human Rights Campaign Corporate Equality Index 100 Award Military Friendly® Employer Age-Friendly Institute's Certified Age-Friendly Employer Bloomberg Gender Equality Index, Standout Dave Thomas Foundation's Best Adoption-Friendly Workplace Forbes America's Best Large Employers Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Citizens is committed to ensuring that all interested candidates can successfully participate in our recruitment process. If you are an individual with a disability or require a reasonable accommodation, please see our Job Seeker Help policy. -

Created: 2024-10-19