Fairchild Firearms Supervisory Customer Experience ...
AAFES - Fairchild AFB, WA
Apply NowJob Description
As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. Youu0027ll know which products will meet customeru0027s needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Firearms/Sporting Goods at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you Job Qualifications Candidates must be at least 21 to be considered for the position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment, as well as random drug screening. Appointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) Federal investigation. Previous experience with Inventory Control procedures preferred. Prior knowledge and experience with firearms preferred. Understanding of ATF laws and regulations. Able to learn and adapt to current technology needs. Able to think quickly on the spot to answer customer questions. Able to take initiative. Able to share brand knowledge. Additional Qualifications/Requirements: Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail experience preferred We offer the following benefits for this position: Paid Vacation u0026Sick Leave Medical u0026Dental insurance Basic Associate Life, Personal Accident u0026Long Term Care Insurance Flexible Spending Accounts 401K Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA u0026Administrative Leave Paid Parental Leave Employee Assistance Program (EAP) Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details. Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.POSITION LISTED IS THE SUPERVISOR OF THE FIREARMS COUNTER AT THE FAIRCHILD AFB EXCHANGE MAIN STORE LOCATED IN SPOKANE, WA. APPLICANTS SHOULD HAVE KNOWLEDGE OF FIREARMS AND ACCESSORIES. APPLICANTS SHOULD BE PREPARED TO SHOW PREVIOUS LEADERSHIP POSITIONS AND HAVE STRONG CUSTOMER SERVICE SKILLS. POSITION IS RESPONSIBLE FOR THE DAY TO DAY OPERATION OF THE FIREARMS COUNTER TO INCLUDE TRAINING OF PERSONNEL, SCHEDULING, REVIEW OF ATF PAPERWORK, INVENTORY ORDERING, RECEIVING, AND STORING OF FIREARMS. POSITION LISTED IS A POSITION OF TRUST AND REQUIRES A LOCAL, STATE AND FEDERAL BACKGROUND CHECK AND A NATIONAL AGENCY BACKGROUND CHECK. LISTED IS ALSO DESIGNATED AS ONE REQUIRING AN INITIAL AND RANDOM DRUG SCREENING.
Created: 2024-09-18