Customer Service Rep

summary:Customer Service Rep Stockton Starting $18/hr Monday- Friday Duties and Responsibilities: • Communicates with customers by phone or in person. • Accepts and enters orders from faxed or emailed documentation. • Verifies schedule to ensure all orders have been scheduled correctly. • Verifies product availability on all orders and communicates product shortages to customer. • Generates all related paperwork required for customer orders, checking order for special requests and post inventory records. • Coordinates special requests with traffic and operations, expediting order as needed. • Traces orders as required and notify customers of any activity concerning account. • Verifies orders have been posted (finalized) on a daily basis. • Maintains reported OSD claims and completes weekly OSD logs. • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. • Acts as liaison between operations and customer in managing account and account needs. • Prepares daily, weekly, and monthly reports for customer activities. Requirements: • High School or GED equivalent • EXCELLENT AND EFFECTIVE communication and time management skills. • One year experience in a warehouse, manufacturing or transportation environment • Knowledge in SAP and/or Warehouse Management System a bonus • Demonstrate a positive attitude while proactively handling client issues. • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. • Ability to plan and organize. • Disciplined self-starter. required-skills: Valid DL required Computer literate Customer service

Created: 2024-11-02