Sales Adviser

The Service Advisor will provide excellent customer service, diagnose vehicle issues, quote costs, and communicate necessary work to the Technicians.Pay:$18.00 - $21.00 per hourBenefits:Paid TrainingPaid HolidaysPTO/VacationEmployee Discounts401(k) Retirement PlanLife and AD&D InsuranceEmployee Referral BonusShort/Long-Term DisabilityFlexible Spending AccountsEmployee Assistance ProgramEducational Assistance ProgramMedical, Dental, and Vision InsuranceExclusive Employee Discount ProgramEssential Duties and ResponsibilitiesGreet customers and offer excellent customer service from intake to release of their vehiclesDetermine and diagnose car issues based on customer description and vehicle conditionTranslate customer-reported problems to actionable work orders for technicians to completeOrder necessary parts from suppliers and double-check that they are delivered to techniciansEnsure that automotive work provided to customers meets company quality standardsInvoice and collect payment from customers for services renderedHandle and resolve customer complaints regarding servicesMaintain customer records and enter data into computer databasesQualificationsASE CertifiedWorking knowledge and experience of automotive products, repairs and partsSecondary education in the automotive field or equivalent work experienceStrong communication skills and the ability to translate customer needs to workable technician ordersBasic knowledge of computer programs including word processing and database toolsOrganizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properlyExceptional customer service skills based on experienceContinuing education and knowledge acquisition on the function and repair of newer vehiclesBasic mathematics skills to prepare and process bills and customer paymentAbility to communicate complicated automotive processes to customers who may only have basic automotive knowledgeAbout Us:Dunn Tire is a Buffalo, NY-based tire retailer with 500 employees. Recently ranked by Tire Business as the 17th largest independent tire retailer in North America; we are also a Top 20 market share holder in the United States. Dunn Tire has 25 retail locations from Erie PA to Syracuse NY. Locally owned and operated, Dunn Tire has been providing tire and automotiveservicessince 1973.*Dunn Tire, LLC LLC, paricipates in the Work Opportunity Tax Credit program

Created: 2024-10-19