Customer Service Associate
Chesapeake Financial Shares, Inc. - Williamsburg, VA
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Chesapeake Bank-Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running. We offer competitive benefit plans and have high levels of job satisfaction. Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.Want to read more about why you should join the team, click the link below:Top 10 Reason You Should Explore a Career with Chesapeake BankSUMMARY:As a Customer Service Associate at Chesapeake Bank you play a vital role in our customers’ banking experience. You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.Being friendly and engaging in conversations, connecting with customers and visitors alikeAsking questions to get to know the customer and building relationshipsListening with patience and offering advice that’s concise and easy to understandKnowledge of bank products and services including other lines of businessConnecting customers to digital options which may make banking easier Working as a part of a team to help customers succeed financiallyEngaging with customers via phone, text or emailInteracting with integrity and professionalism with customers and team membersActively listening, eliciting information, comprehending customer issues and recommending solutionsEnsuring all procedures are followed in accordance with Bank policy and Federal regulationsEffective organizational, multi-tasking, and prioritizing skillsMaintaining a cash drawer including taking in and giving out cash and balancing consistentlyAccurately and efficiently processing transactionsOpening new accounts and completing service requestsIdentify potential fraud and take appropriate action to prevent lossExercising judgment and raising questions to managementAbility to navigate multiple computer systems, applications, and utilize search tools to find informationFlexibility to learn and grow as new systems, technology or processes emergeTaking ownership of career development through training opportunitiesManaging additional duties and responsibilities as assigned by SupervisorUnderstand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.Adding fun to your day!High school diploma or equivalent. 1 year of Retail, Salesorcustomer service experience.6 months of cash handling experience preferred.1 year of financial institution experience preferred.Basic Microsoft Office skillsAbility to stand for extended periods of timeAbility to lift at least 30 poundsAbility to work weekends as needed or scheduledTravel may be required for training purposes and/or assisting other locationsDemonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.Proficient verbal, written, and interpersonal communication skills.Effective sales and cross-selling skills.Good analytical and organizational skills.Flexibility to learn and grow as new systems or processes emerge.Willingness to follow instructions and work under established guidelines.
Created: 2024-09-18