Phone and Chat Specialist with Bonus
Five Star Call Centers - Sioux Falls, SD
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Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses' credentials after they've selected the healthcare facility they would like to work with. You'll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.Qualifications1 year of customer service or customer support experience1 year of previous call center or office background experience requiredTechnical savvyPrevious remote work from home experience a plusQuick learner and able to work independentlyType 35 words per minute accuratelyStrong phone and verbal communication skills along with active listeningA background check applicable with state and federal laws is requiredResponsibilitiesManage large amounts of inbound or outbound calls in a timely mannerManage multiple chat channels at one time Follow communication scripts when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callPerform Data Entry and Customer Service skillsBe able to navigate on-line efficientlyWork requests/records received for those requesting to sign up for a shiftIdentify customers' needs, research to see if request has credentials neededSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedPay & BenefitsStarting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status -Full Time 40 hoursEquipment Provided Option - Equipment will be shipped to you for full time permanent employees. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipmentHardware/Software Requirements:Processor: Intel® Coreâ„¢ i5 5200 Series or greaterMemory: 8GB on Windows 8.1 / 10 64 bitsScreen Resolution: 1280x768 or higher, dual monitors required. USB headset
Created: 2024-09-18