Regional Customer Service Representative

Vertiv Westerville, Ohio is hiring a Regional Customer Service Representative to collaborate with Sales partners to create and manage orders, handle order changes, and communicate with customers and stakeholders. This role is responsible for managing the workflow from the moment a sales quote becomes an order until the invoice is approved and paid by the customer. Additionally, the Coordinator will oversee invoice generation and ensure seamless order processing. RESPONSIBILITIES Coordination with the planning team to schedule production dates. Communicate with customers and process partners regarding order status, changes to schedule, or issues to resolve. Proactive management of customer needs through communication and problem resolution. Utilizes problem-solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued. Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs. Participates and gives input in process improvement activities utilizing the Vertiv Operating System Completes tasks as assigned to support Sales Offices Manages periodic close process, ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value. Manages project financial closeout along with the project team. Ensure that invoices match purchase orders and change orders. Supervises current projects and coordinates with team members to keep workflow on track. Manage project-related paperwork by ensuring all necessary materials are current, properly filed, and stored. Assist with all internal and external audit requests QUALIFICATIONS Minimum Job Qualifications: Minimum of 2 years of sales experience Excellent customer service skills Professional communication skills, both written and verbal Excellent organizational, analytical, and interpersonal skills Detail-oriented MS Office proficient Ability to work and multi-task in a fast-paced environment Preferred Qualifications: Previous customer service or technical experience Oracle ERP experience desired Bilingual is a plus - English/Spanish EDUCATION AND CERTIFICATIONS Bachelor's Degree required, with Business or related field preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements ENVIRONMENTAL DEMANDS Working around moving machinery (fork-lifts, tractors) TRAVEL TIME REQUIRED Up to 10% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-Apply here:

Created: 2024-10-19