Deposit Servicing Representative II

Description We are Hiring Deposit Servicing Representative II - Lowell Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a 'Top Place to Work', Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated. What You'll Do: The Deposit Servicing Representative II is expected to proficiently perform a variety of functions related to the ongoing processing and maintenance of deposit related products as well as assist with other duties within the Deposit Servicing functional area. In addition, this individual will have a proficient understanding of the rules and regulations that govern deposit accounts and will have a comprehensive understanding of the core departmental functions. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Performs standard account and/or transaction research on behalf of both internal and external customers. Processes account maintenance and places ticklers for temporary or missing information when reviewing accounts changes for new account documentations from Dynamics. Reviews, corrects, and updates non-posted Demand Deposit Account (DDA), Savings Account (SAV), Certificate of Deposit (COD) items, and SDB non-post was completed. Daily processing of Fed return items through TCM. Processes overdrafts and Exception Item Module (EIM) end of day balancing. Processes address change requests received in Dynamics. Performs review of address change post cards, scans into an email, sends to the account officer for review and creates a Dynamics case for processing. Places Reg CC holds from Dynamic cases as outlined in our REG CC policy. Processes Dynamic stop payment cases both check and ACH. Processes Dynamic ACH unauthorized cases. Performs file maintenance review on IES daily to review new, modified, and deleted stop payments. Reviews suspect stop payment journal entries daily, creates a return list for processing through EIM module. COD daily processing of new, term and rate changes. Daily COD reports reviewed. Processes COD Dynamic cases. COD onus image review for proper transcode usage of interest and penalties. Updates changes to assigned job task procedures as processes change or programs are updated. Rewards now weekly processing of credit request report from Director. CRS daily reconciliation. FMS system reports daily proof of balancing Deposit Servicing. Monthly reconciliation of the cash item GL. Performs all duties assigned in the absence of the Deposit Servicing Representative I. OTHER: Performs all duties consistent with applicable Federal and State laws and regulations as well as Bank policies. Performs other related duties as assigned. Exceeds customer expectations by following the guidelines outlined in the Customer Experience Program. SUPERVISORY RESPONSIBILITIES, if any: This position has no supervisory responsibilities. This position is Hybrid or Onsite. Candidates from MA, NH, and ME only. Requirements: Associate's degree from a two-year college or technical school; or Two or more years related experience and/or training; or Equivalent combination of education and experience. If you don't meet all the requirements, apply anyway Our recruiting team considers your entire professional journey. Enterprise team members are made up of more than just their previous titles. Our DEIB Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here ( to view our Inclusion website for more information and to learn more of our story and Core Values. Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match. Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status. EOE M/F/Disabled/Vet. Qualifications Education Required Associates or better in Business Administration Experience Required 2 years: Related deposit servicing Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-10-19