Customer Service Representative
LHH - Tempe, AZ
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LHH has a well-known client in Tempe, AZ who is looking for a CSR on a contract opportunity This is a great chance to get in with a reputable company and advance your career Title: Customer Service RepLocation: Tempe, AZ - Hybrid (4 days remote - 1 day onsite)Pay: $18/hr.Contract: 4 - 6 months Contract to HireSchedule: M - F 40hrsIndustry: Energy and EnvironmentalJob Description:We are looking for a dedicated and motivated Customer Service Representative to join our dynamic team In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure that customers have a positive experience with our company. If you are a great communicator, have a passion for helping others, and enjoy solving problems, we want to hear from youKey Responsibilities:Respond to customer inquiries via phone, email, and chat in a professional and timely mannerProvide accurate information about products, services, and policiesHandle complaints, provide appropriate solutions, and follow up to ensure resolutionProcess orders, returns, and exchanges efficientlyMaintain customer records and update account information as neededCollaborate with other departments to resolve complex issuesMeet or exceed performance metrics related to customer satisfaction and efficiencyQualifications:High school diploma or equivalent required; associate's or bachelor's degree a plusPrevious customer service experience preferred but not requiredExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and manage time effectivelyProficient in basic computer skills (Microsoft Office, CRM software)Ability to remain calm under pressure and handle high call volumes Pay Details: $17.00 to $18.00 per hourSearch managed by: Ryan Paul Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
Created: 2024-09-16