Switchboard Operator Part Time Days

Switchboard Operator Part Time DaysClick Here to Apply OnlineJob DescriptionLocation: Morton HospitalPosted Date: 9/12/2024Job Type: Part Time Benefit EligibleDepartment: 2100.71800 SMH CommunicationsAbout Steward Health CareOver a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.For more information, visit Switchboard Operator 24hrs/W-F, 8:30AM-5PM POSITION SUMMARY:The Switchboard Operator is responsible for handling and processing the large volume of calls that come into the hospital utilizing the hospital telecommunications equipment. Understands the importance of immediate response in emergency situations. KEY RESPONSIBILITIES: Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor ' Wandering System,' Issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.Record and report telephone related problems to the Lead Technician.Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.Capable completion of and utilization of numerous on-call schedules.Process calls regarding 'Interpreter Services' following established procedures.Respond to and process TDD calls.Act as Security Dispatch and Patient Information during off-hours.Recognize system problems, failures and be familiar with 'back-up system and the procedural follow-up.Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.Anticipate customer needs and be flexible in responding to them.Monitor all alarms and respond/report according to Medical Center procedures.Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.1. Commits to recognize and respect cultural diversity for all customers (internal and external). 2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.Performs other duties as assigned REQUIRED KNOWLEDGE & SKILLS:Excellent interpersonal and communications skills. Ability to speak clearly and precisely. Excellent grammar. Flexibility in a fast paced hectic environment. Patience under pressure. Kindness and sensitivity to all the people we serve. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:Education: High School or EquivalentExperience: One year experience in a business or medical related field with heavy telephone usage. Ideally will have performed telephone operator or call director duties. Customer Service Experience.Certification/Licensure: Software/Hardware:Other: Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

Created: 2024-11-02