Collection Specialist

Position: Collection Specialist Location: Columbus, OH Job Id: 4170 of Openings: 1 Position: Collections Specialist Location: Columbus, OH Brand: Corporate Segment: Finance At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward. For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs. Essential Duties And Responsibilities: Manage assigned portfolio of clients by telephone and email reaching 35 or more clients per day, utilizing third party system to document effort to secure payment on receivables. (currently Billtrust, WEBUI, Smartsheet) Timely response to incoming customer emails and requests Achieve monthly agreed cash collection targets/overdue debt targets Process Credit Card Payments Note disputed items in system with enough information to drive resolution, follow dispute to monitor the aging and timely response to customer Inquire about unapplied cash or unused credits when interacting with a customer Work closely with internal contacts to help collection efforts or resolve customer issues Alert management on uncollectible accounts or potential fraudulent accounts, including proactively manage clients in bankruptcy/administration to minimize write-offs Follow the dunning process up to and including suspension, disconnection, and 3rd Party Collection Participate in continuous improvement projects to drive efficiency and enhance customer experiences Apply a customer first attitude but fair approach to collections Required Experience/Qualifications: 3+ years of B2B Collections experience Excel Experience required Knowledge of billing procedures & collection techniques Problem-solving skills Excellent Analytical Skills Excellent customer service and communication skills Knowledge and ability to use Microsoft Office applications Dependable and highly motivated individual Good organizational skills and attention to detail Ability to work independently and with a team Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company. Perks of Working with OTC Industrial Technologies: As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition. Apply for this Position OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor---priority referral Protected Veterans requested.

Created: 2024-10-19