Digital Banking Specialist
Kforce - Rockville, MD
Apply NowJob Description
Kforce 's client located in the Greater Washington, DC metro area is looking to hire a Digital Banking Specialist to contribute to their E-Banking team. In this role, you will play a crucial role in managing and supporting the Company 's electronic channels.nnResponsibilities:n Efficiently manage the servicing, implementation, and technical support of all e-banking products, ensuring timely resolution of internal and external inquiries; Consistently apply risk mitigation best practices during new product implementationsn Identify, investigate, and resolve potential fraudulent transactions using the tools and resources providedn Work closely with customers and bank personnel to ensure the successful implementation of e-banking services; Conduct training sessions for end users and effectively communicate the benefits and features of the Company 's products and servicesn Provide comprehensive phone and email support to both internal and external customers, addressing complex and detailed issues that may require extensive communicationn Handle e-banking requests and applications, ensuring that all processes are followed meticulously to minimize potential losses for the Company and its customers, while upholding high service standardsn Manage and resolve escalated calls from the internal Customer Care Center promptly and effectivelyn Maintain organized department files and records to support smooth operationsn Monitor daily reports for accuracy, ensuring all work complies with departmental procedures; Take appropriate action where necessary or escalate issues promptly; Generate reports and conduct manual data clean-up as requiredn Provide troubleshooting and diagnostic support for employees handling customer e-banking needs, including resolving hardware and software issuesn Communicate with third-party vendors to facilitate customer setups and resolve technical issues
Created: 2024-09-16