Banking Operation Payment Associate

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.Associate in payment team provides high quality customer service while facilitating financial transactions including deposits, withdrawals, foreign currency exchange, ACH and remittance transactions.Include but not limited to:Daily Operation and Customer ServiceProcess financial transactions including but not limit to cash and check deposits, withdrawals, fund transfers, ACH payments and foreign currency exchangeVerify customer identity and balances prior to processing withdrawalsExamine checks deposited and determine proper funds availability based on regulation requirementsHandle sales and maintenance of monetary instrumentsOpen and close vault and maintain vault cashMonitor and verify tellers’ cash box ensuring balanced cash boxOrder and make cash shipmentsProcess savings withdrawals and cash checks: verify endorsement, receive proper identification and ensure validityAnswer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policiesBalance drawer daily, including periodic batching of cashed checksProcess e-commerce payment related transactionsProcess remittance transactions such as telegraphic transfers.Conduct remittance investigations and input outgoing remittance MT103Process customers’ fax instructionsProcess all incoming payments from credit to proper account.Promote and cross-sell banking products to potential customersParticipate in various bank-wide system upgrade related projectsConduct internal account reconciliationReconciliation and ReportingPrepare routine and ad-hoc reportsPerform debit card reconciliation and report any discrepancies to supervisorReview, process and monitor ACH transactions that are booked to ACH Suspense accounts on a daily basisProcess returned itemsManage the vault and reconcile the daily balanceConduct daily count of cash in ATM and reconcile against ATM related transactionsReview periodic reports including but not limited to daily foreign currency MT103 reports, TIB reports, weekly Cash Transaction Report, and etc. Operational SupportPerform periodic review of remittance customers’ information entered by other teller for accuracy and complianceAct as a backup in absence of the Head TellerCoach and train other tellers on handling of complex financial transactions and customer issuesComplianceUnderstand, comply and monitor activities, if necessary, of all applicable laws and regulationsConduct periodic audits of team’ transactions to ensure accuracy and compliance with regulatory requirementsPerform monitoring of accounts for any unusual activity and resolve accordinglyEnsure staff adherence to the Bank policies, and procedure and regulatory requirementsBachelor’s degree with major in business, financial, accounting or economics is required. A master degree preferred.1-4 years of work experience in banking business or banking operation.Adequate knowledge of banking products and servicesIn-depth knowledge of banking operational procedure to perform duties accurately and efficientlyAbility to accomplish work assignments under tight schedulesExcellent communication skills in verbal and writing is a mustBilingual ability in Mandarin is requiredUSD $42,000.00 - USD $90,000.00 /Yr.

Created: 2024-10-19