Loan Processor/Account Manager
Spring EQ, LLC - Conshohocken, PA
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About Spring EQSpring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.At Spring EQ, we;Strive to make every customer interaction a great oneRecognize behind every loan is a person or family trusting us to handle what may be a once in alifetime transactionWork hard and have funto get the job doneRecognize each team member's unique valueEncourage ways for our team members to learn, develop, diversify and grow with Spring EQPromote our team members so they can share their knowledge with others Innovate, innovate, innovateCreateand embrace the latest technology Simplify constantly, challenging every process we use to better accomplish our goalsBuild upon a strong company culture and foster an environment of togetherness, support, and accountabilitySpring EQ is hiring Loan Processor/Account Managers to join our Wholesale team. The Account Manager will support our wholesale team in taking loans from submittal to close for our brokers, and will be responsible for facilitating communication between brokers and Spring EQ Wholesale team members. The ideal candidate will have a customer service oriented personality, strong communication and organizational skills, and experience processing mortgage loan.Facilitate communication between our approved brokers and Spring EQ wholesale team members in a responsive and timely manner to ensure that all closing deadlines are met for a best in class boker and borrower experience.Manage inbound requests from internal team members and brokers with attention to detail and within assigned timeframesCommunicate with brokers in a customer service oriented manner to obtain necessary documentation to complete the loan fulfillment processProvide a positive customer service experience to all brokers and team membersEvaluate and review documentation provided by brokers to ensure documents provided meet the requirements for loan approvalComplete verifications of Employment according to company policies and order, track, and review 3rd party services (appraisal/Flood/Title)Provide processing and administrative support to wholesale team members as neededContribute to a culture of innovation and continuous improvement3+ years of experience processing home equity or mortgage loansProficiency with loan origination systems and ability to adapt to new technology, automation updates and other applicationsStrong interpersonal, communication and customer service skillsAbility to manage time efficiently, multitask, and prioritize and meet competing deadlinesStrong attention to detail and accuracySelf-starter mentality with the ability to problem solveAbility to thrive in a fast-paced, team-oriented environmentTime is money - At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environmentSpring EQ values personal excellence, integrity and accountability - we need candidates who demonstrate these qualities in their everyday livesBenefits401k Company MatchCommuter BenefitsCompany HolidaysDental InsuranceDependent Care PlanDisability InsuranceEmployee Assistance ProgramLife InsuranceMedical InsurancePaid Time Off PlanVision InsuranceCredit Union MembershipApplicants must be authorized to work in the US. We do not offer sponsorship for work authorization, or related employment visas, for this position.Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Created: 2024-09-16