Bilingual Customer Experience Representative
Renuity - Fort Lauderdale, FL
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FHIAis hiring immediately for a Bilingual Customer Experience Representative to assist our Call Center team at our Fort Lauderdale, FL location! Come join an industry leader and the #1 remodeling company in Florida!The Customer Experience Representative provides potential and existing customers with exceptional services. They identify customer needs, respond to customer inquiries, and collaborate with internal departments to optimize customer services and brand awareness. Required to be bilingual in both English and Spanish - speaking, reading, writing!What Can We OfferYou:Competitive hourly pay based upon experience, starting at $16.00/hrMedical, Dental, Vision, Short/Long-Term Disability, Life Insurance options provided 401(k), paid holidays, and paid time-offGrowth and advancement opportunitiesWork with a team of talented and fun individuals who enjoy what they doWhat You’ll Do:Tracking customer experiences across online and offline channels, devices, and touchpointsCollaborating with the production, marketing, and sales teams to enhance customer services and brand awarenessIdentifying customer needs and taking proactive steps to maintain positive experiencesResponding to customer queries in a timely and effective manner, via phone, email, social media, or chat applicationsDocumenting processes and logging technical issues, as well as customer compliments and complaintsWhat You’ll Bring:1+ years of customer support, call center or a similar experience preferredBilingual skills in both English and Spanish - speaking, reading, writing!Prior experience operating CRM systems preferredExtensive experience in gathering and interpreting customer experience informationProficient with MS Office applicationsExceptional interpersonal skills and a client-centered approachGreat organizational and time management abilitiesAbility to multi-task and problem solveWho We Are:FHIA Remodeling is the premier home remodeling company to Florida residents statewide. By using leadingproducts and workmanship guarantees since 2006, we’ve had the privilege to install our trademarkhome remodeling projectsin over 50,000 happy homes across the state."¯"¯We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product theyreceivedwas different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of otherdisasterstories. We atFHIA"¯set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this"¯FHIAhas proudly been recognizedthe #1 remodeling company in Florida byRemodeling Magazinethree years in a row.FHIA Remodeling provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Created: 2024-09-16