Assistant Store Manager - Full Time - Las Vegas Outlet
L'Occitane En Provence - New York City, NY
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Job SummaryThe Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidenceResponsibilities and DutiesAcquire strong product knowledge of the entire L'Occitane product lineAdvise and assist customers with their choices of products for themselves and for giftsAcquire extensive knowledge of L'Occitane skincare product linesManage, supervise and train staffProvide outstanding customer serviceCommunicate L'Occitane standards and expectations to management team and sales associatesMaintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goalsAnalyze and review sales associates performanceDevelop coaching logs and refine selling techniques on store wide and individual basisMaintain, train and coach L'Occitane visual and merchandising standardsDevelop a preferred customer registry for follow-up phone calls, product launches, and exclusive eventsDevelop a skincare customer baseRecruit, hire and train Beauty Advisors and future management candidatesEmbrace and support our customer loyalty programsAll other duties or projects as assignedKEY PERFORMANCE INDICATORS:SalesCustomer ServiceTalent AcquisitionTeam workQualifications and SkillsEDUCATIONBachelor's degree or equivalency preferredEXPERIENCE3+ years' work experience in retail sales with background in Luxury Boutique management a plusExperience with creation and implementation of sales and business strategyExcellent oral and written communication skills requiredIntermediate math skillsComputer literacy including MS Office and POS software a plusAbility to work evenings and weekendsSKILLSProven ability to motivate a sales force and drive results through peopleMust possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent managementLanguage Skills a plus: Spanish, Mandarin and PortuguesePHYSICAL & TRAVEL REQUIREMENTSOccasional travelMust be able to stand and walk for length of shiftAbility to lift up to 25 lbsEmployment is subject to verification of references and background check investigation.The pay range for this role is $18.76 - $21.10 an hour (based on skills and experience). All Applicants:
Created: 2024-09-16