Event Manager| UPMC Events Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.This role will pay a yearly salary of $47,500 to $50,000Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).This position will remain open until November 20, 2024Oak View Group has an exciting opening for an Event Manager for the UPMC Events Center on the Robert Morris University campus. The UPMC Events Center opened in May 2019 and is home to Robert Morris Colonial Men’s & Women’s Basketball and Women’s Volleyball as well as variety of events, such as commencement, concerts, meetings, conferences, featured speakers, and banquets. The 161,000 square foot multi-purpose facility boasts a 4,000 plus seat arena, the 11,000 sq. ft. UPMC Health Plan Conference Center, a practice court for Men’s and Women’s Basketball and Women’s Volleyball teams, and a strength and conditioning center. Advance, plan, service, and supervise all eventsPlan, direct and evaluate the work of subordinatesProvide leadership and guidance for event personnelAnalyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectivesCommunicate clearly and concisely in the English language, both orally and in writingEstablish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officialsWork a flexible schedule, including long nights, early mornings, weekends & holidays as neededComplete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principlesAssist in the preparation of building to meet the requirements of upcoming events/showsAssist with the completion of pre-show event financial estimatesAssist with the completion of post-show event settlementsAdvise lessees on services available from independent contractors for eventsRecruit, train, and supervise event & security staffCreate work schedules for event & security staff, delegate assignments, and review performance/resultsFunction as a liaison between users of the facility and the facility staffRecommend and evaluate required event staffing levelsCoordinate communication between building staff and show staff during load in and load outInvestigate and resolve event-related complaints in a professional manner ensuring customer satisfactionMaintain equipment (radios, metal detection wands, etc.) for all event and security staffMake hospitality arrangements as neededCommunicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothlyReview emergency planning procedures with all event staff for each eventCreate and distribute detailed data sheets prior to every eventPrepare and approve bi-weekly payroll for all event staff and security staffCoordinate service needs with Food and Beverage provider & make hospitality arrangements as neededServe as Manager on Duty as scheduledOther duties and responsibilities as assignedThree to five years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility settingBachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related fieldStrong oral and written communication skills Strong computer skills in Microsoft Office applications, word processing, and Internet Possession of, or ability to obtain, a valid drivers’ licenseKnowledge of operational characteristics of eventsAbility to identify the needs of users of the facilityKnowledge of crowd management and control techniquesKnowledge of customer service practicesKnowledge of principles of supervision, scheduling, and training employeesDemonstrated familiarity with facility use contractsKnowledge of fire and public safety regulationsKnowledge of A/V equipment and electronic systems in public assembly facilitiesExperience with budget preparation and controlFamiliarity with terminology used in entertainment/convention/public assembly settingsExperience with AutoCAD is preferred but not requiredAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2024-11-02