2024-5586
MANCON - Newark, NJ
Apply NowJob Description
The Store Supervisor ensures the store meets customer service, inventory management, and paperwork meets expectations while supervising store personnel.Provide quality customer service to include but not limited to the following:Attention to detailMeet and greet customersReview supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)Answer questions regarding availability of partsAsk appropriate questions to ensure correct parts are researched and providedIf necessary, inspect equipment in the shop to assist in parts researchResearch parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc. to ascertain the necessary parts to procureAnswer all messages (phone/email) in a timely fashionContact appropriate vendors for pricing and to place ordersInform customers when requested parts are availableContact other MANCON personnel to perform emergency parts pick ups, as requiredProvide past sales research as requested, utilizing the inventory systemCheck parts availability at all MANCON locations utilizing the inventory systemContact other MANCON locations to request transfers of parts or obtain parts information.Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety ManualProduce and review required reports Ensure timely completion of all items on the supervisor’s checklist.Generate, distribute, copy and file all invoices for material issued to NJDOT.Produce the daily Ticket Summary report and attach copies of all invoices and submit to NJDOTGenerate the Flat File Fix report. Review and correct identified errors in the inventory systemGenerate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales historyGenerate, review and correct items identified on the PT/OP Bin check reportProduce and process the Reorder reportGenerate, review and correct the No Min/Max reportGenerate, review the Inactive Item Report. Take action on items as appropriate.Pull and provide copies of Vendor Invoices as requestedProduce and provide backup for all Credit Card purchases to corporateData Entry requirementsEnsure that all completed customer requisitions are properly invoiced in the inventory systemEnsure that all vendor receiving documents are properly entered in the inventory systemEnsure that all inventory transfer requests are properly entered in the inventory systemGenerate new item numbers in the inventory system following published guidelinesInventory Management requirementsPerform and report weekly inventory cycle countsPerform system research on all cycle count discrepanciesMonitor and review inventory Bin assignments to ensure accuracyReview items sales history to ensure proper Stock Sources are setMeet with NJDOT representatives to discuss future requirements and stocking levelsProcess Transfer requests from other MANCON locationsPerform Wall to Wall inventory at site, when notified, following established proceduresOther RequirementsFollow established guidelines for vehicle and equipment maintenanceProvide 24 hour support at the NJDOT location during emergenciesTravel to locations to pick up partsAssist with inventory research projects as requestedParticipate in the MANCON continuing training programSupervise assigned store personnel.1 year of computer experience5 years of auto or heavy duty truck parts experience1 year of inventory experience1 year of customer service experience2 years of supervisory experience24-hour availabilityValid driver’s license with 2 years driving experienceObtain and maintain forklift licenseObtain and maintain P1 and P2 ASE CertificationMedium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Driving, Lifting, Reaching, Sitting, Standing, Stooping, WalkingWork is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions.Work is also performed in vehicles traveling to sites.
Created: 2024-09-13