Patient Service Representative
Dental Care Alliance - Springfield, VA
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Dental One Associates is looking for a Patient Service Representative to support both our Springfield and Fairfax locations.This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.Customer Service; acknowledge, smile and greet patients upon arrival/dismissalRespond to patient questions and or concerns according to DCA PoliciesAnswering TelephonesScheduling AppointmentsMaintaining Appointment BookConfirming AppointmentsFollow up on no shows/cancellation of AppointmentsRegister Patients on sign in sheetPost charges and payments to patient accountsChecking voice-mailon a daily basisMaintain a clean and friendly waiting area for patients1+ year experience working in a dental practiceKnowledge of insurance plans (HMO/PPO), is a plusExperience answering telephoneMust have exceptional customer service skills#JAN
Created: 2024-09-13