Senior Creative Operations Specialist

Senior Creative Operations Specialist Job Category: Marketing Location: US - Connecticut - Remote US - DC - Remote US - Florida - Remote US - Georgia - Remote US - Illinois - Remote US - Maine - Remote US - Maryland - Remote US - Massachusetts - Remote US - Massachusetts - Waltham US - Michigan - Remote US - New Jersey - Remote US - North Carolina - Remote US - Pennsylvania - Remote US - Rhode Island - Remote US - Tennessee - Remote US - Vermont - Remote US - Virginia - Remote ShareCopying... Meet Our Team: Are you a driven project manager and problem solver with a passion for the creative marketing disciplines? Are you thrilled by the operations opportunities that present themselves in this new era of Gen AI? Are you an early adopter of the latest technologies? And are you hungry to make an impact while developing innovative, human processes that drive new project outcomes and team efficiencies? Then this is the role for you. We are looking for a passionate, innovative Senior Creative Operations Specialist who will work across creative disciplines (video, copy, and design) and in strong partnership with marketing leadership to observe creative operations, capacity, intake, and project discovery from the highest level. You'll help the creative team evaluate and maintain asset management tools. You'll introduce new technology and solutions to make us better. You may even dabble in tool development and coding. And you'll develop strong partnerships, drawing from your own leadership skills and expertise, within a strong, vibrant cross-marketing team Picture Yourself at Pega: Pega provides a powerful low-code platform that empowers the world's leading enterprises to Build for Change®. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges - from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. What You'll Do at Pega: As air traffic controller for Pega's in-house creative department, you will work to oversee and optimize team operations to ensure we are efficient, enabled, well-coordinated, and running smoothly. Lead creativeintake, high-level discovery, and capacityoperations for the creative team, driving strategic improvements to team processes, tools, communications, and delivery. File incoming intake requests and drive high-level project discovery for the creative teams. Work closely in partnership with creative leads, program leads, and marketing leadership, communicating timelines where appropriate and helping determine priorities. Partner with creative leads and marketing leadership to reimagine team processes with Gen AI and other emerging technologies. Support team in the governance and maintenance of creative files, and implement policies for organizational best practices (video, design, copy) across key systems, including DAM, Sharepoint, etc. In partnership with a project management peers, you'll support onboarding and maintaining active list of Pega trusted vendors for both video and creative. Ensure video and creative content receives proper brand review when done by outside vendors. Document vendor list and provides content in centralized location for teams to use/reference. Collaborate across program and channel leads to support project discovery and pull-through of content activation performance/metrics Compose reports and analyze data across creative to determine capacity, workload, and efficiency while uncovering any individual or discipline-wide team trends. Who You Are: You are a proactive problem solver, a data-minded project manager, and a collaborative communicator who lives at the intersection of creative production, project management, and technology. You combine a desire for details and data with an appreciation for innovation and artistry. You are energized by inter-team partnership and the project management opportunities that come from strategizing, planning, prioritizing, and producing breakthrough, award-winning creative work. What You've Accomplished: Minimum 5+ years of experience with operations, project management, or traffic management, preferably in a creative environment Proficiency in video production process (preproduction, production, postproduction), design process, and copy process Deep experience with Project Management systems/software (e.g., Trello, Smartsheet, Microsoft Project) Experience with a digital asset manager (e.g., Widen DAM) Excellent project management skills to lead and support a fast-paced, deadline-driven atmosphere Strong interpersonal skills, including an ability to build partnerships while communicating deadlines and expectations clearly Exceptional attention to detail, highly organized, tech-savvy and a quick learner Project management tool coding not a necessary skillset but a plus Pega Offers You: An innovative, inclusive, agile, flexible, and fun and creative work environment Continuous learning, development, and mentorship opportunities in project management systems, team leadership, and project management expertise Gartner Analyst-acclaimed technology leadership across our platform A competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Opportunities to lean into outside conferences or education programs for career & skillset growth Job ID: 21014 Apply Now Already have an account? 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Created: 2024-10-19