Banking Operations Specialist

LHH Recruitment Solutions is seeking a qualified Banking Operations Support Specialist for a 12-month contract (with potential extension) for a globally recognized banking client in Pennington, NJ. Please continue reading and apply if interested Must-Haves:Proficiency in Excel (sorting, filtering, SUM function)Self-motivated and proactiveStrong administrative and customer service experienceNice to Have:Previous operational or administrative experience in a bank.Responsibilities:Process undelivered debit cards, tracking data in ExcelResolve complex client problems and escalated issuesEnsure customer inquiries and complaints are resolved within guidelines and SLAsStay updated on new product developments and process enhancementsAssist with regulatory and audit assessmentsProvide efficient, courteous service to internal associates and external clientsTrack and report Siebel case metrics, liaise with business partners and vendorsPerform vendor oversight to ensure SLA complianceHandle operational functions such as response/research, account maintenance, and inquiry resolutionAssist team members as neededSupport billing reconciliation for 40+ clients, including aged receivable trackingEnsure quality assurance and tracking for fulfillment mailingsAssist with special projects and provide back-up operational support for various HBS processesPay: $21-22/hr Location: onsite in Pennington, NJPay Details: $21.00 to $22.00 per hourSearch managed by: Nick Gioffre Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2024-10-19