Senior Vice President, Client Service Manager
BNY Mellon - Houston, TX
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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worldu2019s financial system we touch nearly 20% of the worldu2019s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Weu2019re seeking a future team member for the role of Senior Vice President to join our Loan Administration Services team. This role is located in Houston, TX u2013 Hybrid. Youu2019ll make an impact in the following ways: Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Reinforces policies and procedures for the assigned team. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with business leaders to report client trends /needs and gaps. May provide forward-looking insight on client issues and trends to drive future revenue growth. Execute on core client / control and risk tasks within the existing Business environment. Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.To be successful, weu2019re seeking interest in the follow areas: Bacheloru2019s degree or the equivalent combination of education and experience is required with an MBA preferred. 10+ years of total work experience with at least 1-3 years of management experience preferred. Experience in an operational area and/or client services strongly preferred. Strong background in Structured Finance (ideally in CLOu2019s), Fund Administration and/or Alternative Asset management is strongly preferred. Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred. Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred. Experience in managing teams with 7+ people are strongly preferred. At BNY, our culture speaks for itself. Hereu2019s a few of our awards: Americau2019s Most Innovative Companies, Fortune, 2024 Worldu2019s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN u2013 100% score, 2023-2024 u201cMost Just Companiesu201d, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloombergu2019s Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifeu2019s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team u2013 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve u2013 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.', 'id_locale': '58614-en
Created: 2024-09-11