Associate, Lockbox Management Representative I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worldu2019s financial system we touch nearly 20% of the worldu2019s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Weu2019re seeking a future team member for the role of Associate, Lockbox Management Representative to join our Global Payments team. This role is located in Pittsburgh, PA u2013 Hybrid. In this role, youu2019ll make an impact in the following ways: Oversees the workflow of a medium-sized work area in in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles more critical customer service issues. Oversees workflow of a medium-sized Lockbox Management team of support staff and allocates customers work to staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Resolves issues that have been escalated by more junior staff. Performs day to day work, as needed. Leverages a strong understanding of all Lockbox Management areas, processes and equipment. Monitors equipment to ensure maintenance and upkeep is current to ensure maximum usage. Assists with on-the-job training and ensures all staff are fully trained. Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor/manager. Completes all reports as required accurately and timely. Serves as a work coordinator for a medium-sized team of Lockbox Management support staff. May be responsible for specific supervisory review and approval actions. To be successful in this role, weu2019re seeking the following: High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7-10 years of total work experience preferred Supervisory experience preferred. Experience in remittance processing is preferred. At BNY, our culture speaks for itself. Hereu2019s a few of our awards: Americau2019s Most Innovative Companies, Fortune, 2024 Worldu2019s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN u2013 100% score, 2023-2024 u201cMost Just Companiesu201d, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloombergu2019s Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifeu2019s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team u2013 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve u2013 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.', 'id_locale': '56370-en

Created: 2024-10-19