Customer Experience Specialist

As a Customer Experience Professional here at Honeywell, you will be accountable for driving customer satisfaction and loyalty by delivering exceptional experiences throughout the customer journey. You will play a critical role in developing and implementing customer experience strategies, identifying areas for improvement, and collaborating with cross-functional teams to enhance the overall customer experience. You will report directly to our Customer Experience Manager and you'll work out of our Pittsford, NY location on a hybrid work schedule. In this role, you will have a direct impact on customer satisfaction and retention, driving business growth and ensuring that Honeywell remains a trusted partner for our customers. KEY RESPONSIBILITIES + Develop and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty. + Work with cross-functional teams to identify pain points and areas for improvement in the customer journey. + Conduct customer research and analysis to gain insights and identify opportunities for enhancing the customer experience. + Drive the implementation of customer-centric processes and practices across the organization. + Monitor and measure customer satisfaction metrics and KPIs to track the effectiveness of customer experience initiatives. + Guide and mentor a team of customer experience professionals to ensure the delivery of exceptional customer service. + Stay updated on industry trends and best practices in customer experience management. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here (. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. The annual base salary range for this position is $46.400 - $58,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills as well as market and business considerations. YOU MUST HAVE + 5+ years of experience in customer experience management or a related role. + Strong analytical and problem-solving skills. + Excellent communication and people-oriented skills. WE VALUE + Bachelor's degree in Business, Marketing, or a related field. + Master's degree in Business or a related field. + Experience in the B2B industry. + Knowledge of customer experience best practices and methodologies. + Proven track record of driving customer satisfaction and loyalty. + Ability to work effectively in a cross-functional and matrixed organization. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell click here (. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity click here (. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Created: 2024-10-19