User Engagement Librarian
Touro University - Valhalla, NY
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The User Engagement Librarian provides front-line reference and consultation services, and high quality, professional service to all library users. The User Engagement Librarian manages daily reference services and serves as liaison between the Access Services and USER Services Divisions of the Library, and between the library and several university departments. Functionally the incumbent will report to the Associate Director for USER Services. The ideal candidate will have a strong customer service orientation, communication and analytical skills, and solid reference, instruction, and searching capabilities. This is a hybrid remote-onsite position with the potential for faculty status.Provides reference, search, and consultation services to onsite and remote library usersManages daily reference services by triaging questions effectively to other librarian liaisons and subject specialists, and managing the liaison programActs as liaison to multiple academic departments and forges collaborative relationships with usersPromotes the library’s role in and participates on systematic review teamsProvides orientations to new users, participates in the EBM curriculum, develops and teaches classes and training workshopsPrioritizes user engagement and the user experienceDevelops new and innovative service and instruction delivery methodsImplements special projects and new technologies as appropriateLiaises with Access Services staff to provide interlibrary loan (ILL) support, and provides reference training as appropriateCreates web resources (LibGuides) related to library services, programs, and productsManages the library’s social media and participates in library communications and public relationsServes as a member of the Collection Development team and other committees as appropriateParticipates in and promotes the library through programming and exhibitsCompletes monthly, annual, and special reports for the department and library as neededAdditional duties as assignedEducation requirement: Master’s Degree in Library Science (MLS) or equivalent from an ALA accredited library schoolTechnical/computer skills: Demonstrated computer and technical literacyPrior experience:Basic reference experience including online and in-person reference and mediated searchingStrong interpersonal and communication skills and a strong customer services orientationFlexibility and ability to manage competing priorities and deadlinesProven ability to take initiativePrevious library experience, preferably in an academic health sciences environmentTeaching experience: Basic supervisory experience, particularly in a team environment.The Capozzi Library is dedicated to building a diverse, inclusive, and authentic workplace. If you are interested in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.USD $60,000.00/Yr.USD $60,000.00/Yr.
Created: 2024-09-09