Business Sales Representative
Charter Communications - Syracuse, NY
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Date posted: 09/05/2024 Job Title: Business Sales Representative--> Requisition Number: 2024-39869 Business unit: Community Solutions Location: Syracuse, New York Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB130 The Small and Medium Business (SMB) Sales Representative position is a consultative inbound sales position within our Spectrum Business organization. As part of our growing team, representatives handle nation-wide inbound calls from new and existing Business customers. Representatives present tailored solutions to enhance businesses through our Internet, Voice, TV and Mobile services. Sales Representatives interact with business owners, management companies and IT consultants to identify needs and recommend comprehensive solutions. Sales representatives can earn $61K in their first year with our highest earners making $110,000+.MAJOR DUTIES AND RESPONSIBILITIESEngage in dynamic sales conversations with Business customers regarding Internet, Voice, TV and Mobile services.Actively and consistently support all efforts enhance the customer experience.Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.Utilize discovery questions to build and present technology solutions that fit business needs.Representatives are responsible for placing orders, scheduling installation appointments, and customer follow up while working within multiple computer applications.Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales teract with other internal Spectrum Business support departments to complete sales and resolve customer issues.Educate customers in the use of installed products, service offerings, billing, charges, and product features.Handle multiple tasks simultaneously: listening, answering questions, viewing windows and order entry.Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer interactions.Follow-up with customers via telephone or email to ensure successful sales crease knowledge of competitors' pricing, packaging and products to discuss side by side comparisons of Spectrum Business' and competitors' products and services.Promote and communicate current marketing campaigns and promotions.Perform other duties as required by supervisor.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeStrong communication skills in a professional setting including the ability to read, write, speak and understand EnglishAbility to use computer equipment and appropriate software applications including billing system and other role-related toolsHigh performance driven individual; goal orientedAbility to create positive experience interacting with customersFluent in Microsoft programs; Outlook, ExcelMust be available Monday through FridayAbility to work variable hours; may include evening hours, and non-federal holidaysRequired EducationHigh school diploma or equivalentRequired Related Work Experience and Number of Years1 year professional work experience1 year sales backgroundPREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeHighly motivated and target driven with a proven track record in salesRelationship management skills and openness to feedbackProven work experience as a sales representativeExcellent selling, communication and negotiation skillsPreferred EducationCollege degree in business, marketing or related field, or equivalent experiencePreferred Related Work Experience and Number of Years1 year of sales experience with a proven track record of results preferredWORKING CONDITIONSOffice environment - Call Center environment SIB130 2024-39869 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as addition, this position has a commission earnings target starting at $23,400.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Our Commitment During COVID-19 Your health and safety is important to us, as such we're using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states. to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. . -
Created: 2024-09-09