Spanish / English Bilingual CSR
PartnerHero - Boise, ID
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Role DetailsType of Support: Bilingual Customer Service Specialist (Spanish/English)Position type and schedule: Flexibility to work any shiftTraining Schedule: TBD. Flexibility to work any shiftWork type and Location: Hybrid, Metro ManilaExpected start date: September 2024About UsWe connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.The RoleThe Bilingual Customer Service Specialist will deliver exceptional support to our Spanish-speaking and English-speaking clients. This role requires proficiency in both languages, strong problem-solving skills, and a commitment to ensuring customer satisfaction.What you'll do:Provide high-quality customer service and support via phone, email, and chat in both German and English.Address customer inquiries, resolve complaints, and offer solutions promptly and effectively.Accurately document customer interactions and transactions in our CRM system.Assist customers with product-related questions, order processing, and technical issues.Collaborate with other departments to resolve complex issues and ensure customer satisfaction.Maintain up-to-date knowledge of our products, services, and policies.Identify opportunities for process improvements and contribute to the development of best practices.Handle sensitive information with discretion and maintain confidentiality.What we expect from you:Fluency in both Spanish and English (spoken and written) is essential.Previous experience in a customer service role is advantageous.Excellent communication and interpersonal skills.Strong problem-solving abilities and a focus on customer satisfaction.Ability to work independently and collaboratively in a fast-paced environment.Proficiency with customer service software and CRM systems.Detail-oriented with strong organizational skills.Flexibility to work varying shifts, including evenings and weekends, if needed.Education & Experience:High school diploma or equivalent required; associate's or bachelor's degree preferred.Experience Spanish bilingual customer service role is a pany Culture is at our coreCulture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other first.Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership - Doing the right thing should come naturally.Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact NOTICEnnPartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.nnTo understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center
Created: 2024-09-09