System Analyst- onsite
A.C. Coy - Latrobe, PA
Apply NowJob Description
Location: onsite near Latrobe, PAJob Type: Full Time/PermanentWork Authorization: No sponsorshipThe A.C.Coy Company has an immediate need for a Systems Analyst for a full time opportunity. This person will be responsible for testing, troubleshooting, and supporting internal systems.Provide technical support for critical systemsCoordinates and performs software rollout, training, support, and upgradesCoordinate with vendors, end-users, and other IT Staff on projectsResponding to support requests from end users and management; act as primary onsite support at various locations for in Western PATroubleshoot problems reported by end users, identify user needs, and make recommendations for solutions by meetingwith end users and implement solutions to those problemsBuild and maintain strong business relationships with all levels of staff and managementWork closely with technical staff, vendors, software developers, and IT teams to ensure system readiness and reliabilityAbility to assist in data cleanup activities with end-users and project teams for conversion/upgrade purposesDevelop and maintain a high-level technical knowledge on systems and support those systems when needed by technical staffAssist in managing Active Directory, Computers, Users, and Groups for assigned workSuccessfully monitor backup and recovery duties with standards and schedules that meet requirementsTroubleshoot hardware and software issues using various methods, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure; including researching and recommending innovative approaches to improve overall IT environment integrating automation when possibleEnsure security is top priority with all solutions while striving to maintain system availability and integrityOther duties as assignedQUALIFICATIONS: Bachelor’s degree in Information Technology or other appropriate discipline; 4+ years’ experience and/or training; or equivalent combination of education and experienceExceptional analytical and problem-solving skills with the ability to resolve multiple complex and critical issuesAbility to manage multiple projects simultaneously while adapting to rapidly changing prioritiesDemonstrate a working knowledge of Microsoft Windows Environments, Active Directory (AD), Azure AD, and Office 365 ProductsAbility to support, troubleshoot, maintain, and offer solutions for any IT related issues across multiple business functions in multiple office locationsExcellent communication skills, both written and verbalExcellent customer service skills, including telephone and listening skillsGood leadership, planning, organizational, and prioritization skillsAbility to work with minimal supervision within a fast-paced team and foster teamworkMust be able to travel when needed (site visits, training, etc.)Site visits can require physical activities surrounding project completion and repair work
Created: 2024-09-07