Customer Service Manager
Famous Supply - Akron, OH
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Famous is looking for a Customer Service Manager at our Chelsea, MI location (MUST BE ABLE TO TRAIN AT OUR TOLEDO, OH LOCATION). The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a "working manager" and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.Primary Job ResponsibilitiesManage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports.Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.Use material handling equipment and/or ladders to pull customer parts orders.Oversee the work of branch associates, ensuring they are properly trained.Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.Attention to detail to ensure warehouse tasks are done accuratelyRequired Experience and SkillsCustomer Service ExperienceWarehouse ExperienceAbility to lift 50 lbs.Ability to stand on feet for majority of an 8 hour dayAbility to work in a fast-paced environmentPreferred but not Required Experience and SkillsDistribution and/or wholesale experienceHVAC/ Plumbing/Building Products knowledgeForklift experienceExperience using RF ScannersWhat Makes Us Famous!nnntHealth, Vision, and Dental InsurancentPaid Time Off (Vacation and Holidays)ntPaid Maternity and Paternity Leavent401K Employer MatchntBonus Opportunity ntStrong Culture through our 40 FundamentalsntFamily AtmospherentHealth and Wellness CoachingntFitness Reimbursement ProgramntAssociate Referral Bonus ProgramntLearning and Development OpportunitiesntLeadership Development ProgramntCareer Growth OpportunitiesnnnFamous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.nnSince 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our
Created: 2024-09-07