Equipment Coordinator
Darby Dental Supply, LLC - Jericho, NY
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Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1948, as a family owned business in Brooklyn, New York.Today, Darby is one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.As an Equipment Coordinator, you will work closely with our Equipment Sales team, technicians, vendors and customers to ensure timely delivery and installation of capital equipment. The equipment coordinator is responsible for creating work orders, scheduling, and dispatching technicians for equipment installation and warranty repairs. This position handles a variety of responsibilities from identifying tech availability at point of the sale to ensuring the delivery and installation at end of sale. This position is also responsible for the billing of small equipment repairs. Review equipment orders for completeness, ensuring they include customer signature, terms, etc. Approve purchase orders to be sent to the vendor and ensure that all needs are communicated Ship equipment and coordinate installations with customers and technicians Order warranty parts in relation to newly purchased equipmentWork closely with technicians to ensure timely scheduling, payments of services, and proper documentations are on fileIdentify technician availability Communicate effectively with technicians, customers, vendors, and sales team.Create small equipment repair estimates and communicate approvals/declines to vendorsBill for small equipment repairsHandles email and call inquiries for service techniciansAnswers general questions from customers about equipment and service.Reroutes calls as necessary to the correct departmentsPerform other duties as required2+ years of related experience.Dental industry experience strongly preferred.High School education requiredBachelor’s degree preferred.Strong Computer skills: Experience with Word, Excel and Salesforce preferred but not required.Excellent interpersonal skills and can effectively communicate in both written and verbal formsAttentive, adaptable, detail oriented, ability to multi-task and work in a timely mannerMust be solution driven, both independently and as part of a team Excellent follow up skills, must be empathetic, patient, courteous and be able to anticipate the customer’s needs With a history of financial stability and aggressive growth, you will have the opportunity to build a career path with us. We are pleased to offer:Remote WorkComprehensive Medical and Dental benefitsVision Plan401(k) Savings plan with company matchLife InsuranceFlexible Spending AccountsDisability InsuranceEmployee Assistant ProgramGenerous Paid Time OffPaid HolidaysFlexible work hoursWork-Life BalanceOn-site Fitness Center (Jericho office only)Opportunities to give back to your local communityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.USD $27.00/Hr.USD $30.00/Hr.
Created: 2024-09-07