Guest Services Host
Memphis Grizzlies - Memphis, TN
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The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, you’ll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimizing the guest experience.We are now accepting applications untilJuly 29, 2024 for consideration for this role. Ensures all guests are greeted upon arrival and first impression standards are met Maintains designated station during scheduled event timeEnsures all clients have correct tickets and or credentials to enter the host area of control.Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events. Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers Remains in position unless redeployed by Supervisor or full-time staff member.Services and fulfills individual requests with expedience and care Responds to all inquiries, suggestions, and concerns from guests Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concernsAccepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings.Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department Other duties as assignedHigh School Diploma or GEDMust be 18 years of age or older Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfactionMust have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s An energetic, positive, and self-motivated person. Must be diplomatic, mature and professionalMust be able to stand for long periods of time Must be available to work at least 80% of arena events Must be able to lift up to 10 lbsMust have a passion for the sports and entertainment industryNice to Have:Knowledge of sports and entertainment, specifically NBA basketballWhat We OfferAt the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks.Discounts and PerksFlexible scheduling around your availabilityTeam Store DiscountsDiscount game night meals and snack programDiscount parkingNBA Sponsored Discount ProgramsEmployee Referral BonusesCompany SwagEmployee Recognition and Years of Service AwardsMemphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Created: 2024-09-07