CUSTOMER SERVICE-AUTOMOTIVE
East Penn Manufacturing Company - Topton, PA
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At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.EOE/VEVRAAEast Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessaryReceive customer purchase orders via telephone, fax and email and processPerform customer specific duties as requiredRecommend solutions, corrections or adjustments to ensure customer satisfactionProvide product and service information as well as possible solutions Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedureWorks closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)Prepares sales orders for processing based on customer specific detailsProvides feedback to Sales, department management and other internal departments based on customer issuesMaintain good attendanceOther duties as requestedA minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties. Sales experience helpfulExcellent interpersonal and communication skillsGood listening skillsAttention to detailAbility to work under pressureOrganizational skills; ability to multitaskBusiness acumenProblem solving/analysis skillsResults oriented Customer focusedCritical thinkingKnowledge/understanding of computer software, such as Microsoft office, and strong keyboard skillsMath aptitudeCompetitive compensationGroup health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premiumRetirement Savings Plan with company match and a 3% employer contribution9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annuallyEmployee assistance programFitness DiscountsPromotional opportunities
Created: 2024-09-07