Financial Counselor
White River Health System - Batesville, AR
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Job SummaryWorks with health insurance providers to determine coverage and benefit limits. Counselors will advise patients of procedure costs and alternative sources of funding if applicable. Under general supervision is responsible for assisting patients with setting up payment arrangements, collection of insurance co-payments and deposits and completing financial assistance applications. Comprehensive information is obtained to protect the patient's well-being and the financial interest of the hospital. Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admissions, pre-registration, and registration functions. Financial Counselor in all cases should arrange payment options with the patients and screen patients for government funding sources.Job Duties: tConducts financial screening.tCollect deposits and co-pays when applicable.tSets up payment arrangements or arranges for financing with patients that are in need.tEvaluates patients for and provides information regarding financial assistance program.tAttempts to collect any outstanding balance that financial arrangements have not been made.tMakes room visits to inpatients to ensure financial arrangements are made before patient is discharged.tProvides financial assistance information forms to patients as needed.tReviews all inpatient admits for correct and complete financial arrangements.tEnsures all financial documents are signed and completed.tActs as cashier when needed.tEnsure documentation to support proper handling of accounts, inquiries, and complaints.tPost's payments accurately to accounts.tBalances cash drawer daily and prepares deposits.tRuns credit card payments and posts to account.tPerforms other duties as assigned by supervision.Qualifications: tEducation: high school diploma or equivalent required, two- or four-year degree preferred.tTraining and Experience: A minimum of 2 years working hospital service access, clinical services access, physician office or billing and collections is preferred.tJob Knowledge: tMust meet and manage deadlines.tManage difficult or emotional situations.tFunction as part of Patient Financial Services team and exhibit orientation to the larger objectives and goals of the organization.tDocument accounts in detail.tAbility to maintain confidentiality.tAbility to maintain accuracy.tProfessional demeanor and excellent public relation skills.tExcellent verbal, written and interpersonal communication skills.tProficient with Windows, MS Office, Excel Outlook, and Internet Explorer.tMust be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol.tDemonstrate an independent work initiative, sound judgment and strong work ethic.tAbility to handle multiple tasks simultaneously.tMust be able to communicate clearly with patients, staff, and managers both verbally and in writing.tShows objectivity and openness to other's views; gives and welcomes feedback.tEmployee must demonstrate basic computer skills.
Created: 2024-09-07