Seasonal Coordinator, Customer Support-Tier 3 (Remote-...
Gap Inc. - Groveport, OH
Apply NowJob Description
About Gap Inc. Our brands bridge the gaps we see in the world."¯Old Navy democratizes style to ensure everyone"¯has access to quality fashion at every price point. Athleta unleashes the potential of every woman,"¯regardless of body size, age or ethnicity. Banana"¯Republic believes in sustainable luxury for all. And Gap"¯inspires the world to bring individuality to modern, responsibly made"¯essentials."¯"¯"¯"¯ This simple idea"”that we all deserve to belong,"¯and on our own terms"”is core to who we are as a"¯company and how we make decisions."¯Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet."¯Ready to"¯"¯learn fast, create with audacity"¯and lead boldly? Join our team. About the RoleIn this seasonal role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be customer focused as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.This is a seasonal remote position based in OhioWhat Youll DoSupports strategies, standards, and processes, using a customer centric mindset to deliver results and maximize efficiencies and productivityProvide excellent customer service by recognizing and responding appropriately to customer's requests in an efficient and timely manner; manage unique or complex customer interactionsDrives what matters with a focus on providing first contact resolution, utilizing a variety of resourcesDeliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experienceAct in the capacity of 'Brand Expert' on policies and procedures to provide accurate information to customersWho You AreProven experience in customer service in a fast paced, multi-tasked environment; Demonstrated abilities in managing escalated customer issuesUtilize strong diagnostic skills in listening, probing, and analyzing to determine the root cause of errors and translate business problems into data driven solutionsAbility to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experienceSolution oriented individual with strong verbal and written communication skillsDemonstrated technical and functional knowledge and skills to assist in all areas of workloadProven experience leveraging technology and navigating multiple systems at once
Created: 2024-09-07